Privacy Policy
The Wandering Woods respects your privacy. This Privacy Policy explains what information we collect when you subscribe to our Wandering Woods Adventure Mail Club, how we use it, when it may be shared, and how we protect it.
Information We Collect
When you subscribe to our snail mail club we may collect:
Name
Email address
Shipping address
Billing information
Child’s name to personalize your letters if you choose to provide it
Order and subscription details
Payment information is processed securely by our payment provider, Stripe. We do not store your credit card number on our website.
How We Use Your Information
We use your information to:
Process orders and subscriptions
Mail letters and other subscription items
Personalize mail when you choose to provide optional personalization information
Send order confirmations, receipts, renewal notices, and customer service messages
Respond to questions or support requests
Comply with legal, tax, payment, and business record keeping requirements
Sharing of Information
We will never sell your personal information.
We may share limited information with trusted service providers only as needed to operate our business, including:
Stripe for payment processing and subscription management
Squarespace or our website provider for website hosting and order management
Legal, tax, or compliance professionals when required
These providers may only use the information as needed to provide their services to us.
Children’s Information
Our products are intended to be purchased by adults for children. We may collect a child’s first name when provided by a parent, guardian, or gift purchaser as an optional personalization. We use this information only to personalize and deliver the subscription. We do not knowingly collect information directly from children.
Security Practices
We use reasonable administrative, technical, and physical safeguards to protect your information. Payment information is handled by Stripe using secure payment processing. While no system is completely secure, we take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure.
Email Communications
We may send emails related to your order, subscription, receipts, renewal reminders, failed payments, or customer service.
Data Retention
We keep customer information for as long as needed to provide our services, manage subscriptions, comply with legal and tax obligations, resolve disputes, and maintain business records.
Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal, tax, payment, or business recordkeeping requirements.
Contact Us
For privacy questions or customer support, contact us at: heywanderingwoods@gmail.com